Basic troubleshooting for the Zebra 2844-Z label printer in Fellowship One Check-In
- If there is an alignment issue w/ the printers:
- Open the printer and make sure the labels are feeding through the black alignment guides. These guides should be lightly touching the edges of the labels. The majority of alignment problems are caused by these guides being too loose. This can be fixed by adjusting the “teal wheel” to bring the black guides closer to the labels. The labels should not be able to move side to side in the alignment guides.
- After closing the printer lid, press the flashing green button to reset the labels.
- You can print test tags from the Check-In app anytime by pressing the Menu button in Check-In and selecting “Print Test Tag.”
- Open the printer and make sure the labels are feeding through the black alignment guides. These guides should be lightly touching the edges of the labels. The majority of alignment problems are caused by these guides being too loose. This can be fixed by adjusting the “teal wheel” to bring the black guides closer to the labels. The labels should not be able to move side to side in the alignment guides.
- If the printer pulls the label back in slightly after printing:
- The Cutter function in Check-In has been inadvertently turned on. (This is a feature of a different printer model). After signing in to the Check-In app, press Menu and choose “Turn Cutter Off.”
- If none of the above steps resolve the issue, the printer may need to be recalibrated.
- Hold the Feed button down. It will blink 1 time, then it will blink 2 times, then it will blink 3 times. After it blinks 4 times, release the button. A few labels will feed to auto-calibrate and the printer should then be ready to begin printing.
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